Privacy Policy

Effective Date: August 4, 2025

Website: NoBrandGames.store

Introduction

Welcome to NoBrandGames.store (“we,” “us,” or “our”). By accessing or using our website, you agree to the terms outlined in this Privacy Policy and Terms of Service (“Agreement”). This Agreement governs your use of our services, your rights and obligations as a customer, and how we collect, use, and safeguard your information.

If you do not agree with any part of this Agreement, please discontinue use of our website immediately.

Information We Collect

Full name, email address, and shipping address
Payment details (processed securely via third-party payment gateways)
Order history and customer service interactions
Device information, IP address, browser type, and usage data
Any optional survey responses, feedback, or inquiries

How We Use Your Information

Process and fulfill orders
Communicate with you regarding your purchase
Respond to customer service requests and inquiries
Improve our website, marketing, and user experience
Send promotional emails (only if you opt-in)

Sharing of Information

Payment processors (e.g., Stripe, PayPal)
Order fulfillment partners (our product suppliers and logistics providers)
Platforms used to send transactional and support communications

All third-party services are obligated to handle your data securely and in accordance with relevant data protection laws.

Data Security

We use industry-standard safeguards and technologies to protect your data. While we strive to ensure the highest level of security, no system is entirely immune from risk.

Your Rights

Access the personal data we hold about you
Request corrections or deletions
Withdraw consent from marketing communications
Lodge a complaint with your local data authority

To exercise these rights, contact us at support@nobrandgames.store.

Cookies

Our website, NoBrandGames.store, uses cookies to enhance your browsing experience and help us better understand how visitors interact with our site.

Analyze website traffic and user behavior
Remember your preferences and settings
Improve site performance and functionality
Deliver relevant content and promotional offers

By using our website, you agree to the use of cookies in accordance with this policy. You may disable cookies at any time through your browser settings; however, doing so may limit certain features and functionality of the site.

We may also use third-party tools (such as analytics services or advertising partners) that place their own cookies for performance tracking and marketing purposes. These third parties are responsible for their own privacy practices, and we recommend reviewing their respective policies for more details.

Terms of Service

Use of Our Website

Provide accurate and complete information during checkout
Use our products and services for lawful purposes only
Not engage in fraudulent, abusive, or harmful activities

Order Fulfillment & Shipping

All products are shipped directly from our fulfillment partners. Shipping times vary depending on the product and destination. You will receive tracking information where applicable.

We are not responsible for delays caused by couriers, customs, or external events beyond our control.

Pricing & Payments

All prices are listed in CAD, USD, and EUR. We reserve the right to change prices, discontinue items, or correct pricing errors at any time.

Payments are securely processed through third-party services. We do not store your credit card details.

Intellectual Property

All content on this site, including product descriptions, designs, text, and media, are the intellectual property of NoBrandGames.store or used with permission. Unauthorized use is strictly prohibited.

Changes to This Agreement

We reserve the right to update or modify this Agreement at any time. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

Contact Us

Email: support@nobrandgames.store
Website: https://NoBrandGames.store

Returns and Refunds Policy

Returns Policy

At NoBrandGames, your satisfaction matters. If something isn’t right, we’re here to help.

🛍️ Return Window

You can request a return within 14 days of delivery.

📦 Return Conditions

Item must be unused and in original packaging
Must include all original contents (e.g., thumbgrips, stickers)
You must provide photo proof of the item and packaging

🔁 What We Accept Returns For

Wrong item received
Item arrived damaged or defective

We do not accept returns for buyer’s remorse, incorrect fit, or items used/opened.

🚚 How Returns Work

Contact us first at support@nobrandgames.store
We’ll guide you on the next steps (some items may not need to be shipped back)
In some cases, we’ll offer a replacement or partial refund instead of a return

💸 Return Shipping

If the item is faulty or incorrect, we cover the return costs. Otherwise, return shipping is your responsibility.

🕒 Processing Time

Refunds or replacements are processed within 5–10 business days after your return is approved.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@nobrandgames.store.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.